Supervisory Skills
Duration: 2 Days
This programme is designed for supervisors and team leaders who
have had no formal management training. The course will explore
in detail the role and responsibilities of the supervisor and
examine the key principles of managing teams and resources in
order to get the best out of them. Six core areas of competency
have been identified as those most likely to impact on the
workplace and give supervisors the practical skills they need. The
programme will be underpinned by a theme of ‘taking
responsibility’ and give the supervisors the confidence to perform
their job roles to the full.
Content includes:
- The role and function of the supervisor
- The psychology of motivation and beliefs
- Getting the best from others
- Task management, planning and prioritising
- Identifying & dealing with performance
- Dealing with difficult people
- Problem solving and decision making
- Personal management & communication skills
- Active teams
Leadership Skills
Duration: 2 Days
Leading a team of people is perhaps the most difficult task anyone
can undertake. Leadership rarely comes naturally, but there are
skills managers can learn and develop that will help them bridge
the gap between leading and managing.
This programme will give delegates formulas for giving direction,
stimulating and motivating their teams to contribute more in
terms of performance and enjoy doing it!
Content includes:
- Leadership characteristics ~ Success / failure traits
- Managing V’s Leading
- Providing purpose & direction
- Situational Leadership
- Leadership and NLP
- Developing your own style of leadership
- Delegation – doing / leading
- Giving constructive feedback
- Communicating your vision
- Decision making
- Impact on team roles
The Manager as a Coach
Duration: 2 Days
Good coaching skills are essential in providing the manager with
alternatives to the formal training and development courses on
offer. The aim of the course is to develop the coaching and
personal skills of the manager to enhance individual performance
and compliment formal training methods in the development of
their people.
Content includes:
- Establishing the concept of ‘Coach’ versus manager
- Identify those who need coaching
- Establishing areas to coach
- Identifying learning styles
- Teaching & one to one learning
- Mentoring skills & communicating the plan
- Using the G.R.O.W. technique
- Succession planning
- Giving constructive feedback
- Helping with self-development
- Gaining agreement & setting objectives
- Dealing with good / bad performance
- Exercises & Role Plays
Managing & Leading Teams
Duration: 2 Days
Management life in many organisations today is becoming
constantly more complex and this brings enormous demands on
those entrusted with the role of leadership. This course seeks to
define effective leadership as an activity for managers, which
requires an alignment of action and attitude for the desired result.
Content includes:
Managing people
- Motivating individuals, the team and communication skills
- Dealing with difficult people
Moving from Managing to Leading
- Leadership theories, models and style
- When to manage? / When to lead?
Managing the team
- Delegation & empowerment
- Creating a strong team ethic aligned to a strong work ethic
Effective Performance Management
- Individual and team performance assessment
- Assessing and measuring good / poor performance
- Identifying training and coaching needs
High Impact Presentation Skills
Duration: 2 Days
The main focus of this course will be on the individual’s delivery of
the presentation concentrating on personal presence, confidence
and charisma assuming a reasonable existing knowledge of
technical ability. Delegates will learn to recognise and develop
their own particular style of presenting to help create the correct
image for themselves and the company if appropriate.
Content includes:
- Initial presentations to video
- Developing personal presence & confidence
- The power of the visual ~ the verbal / toned / physical split
- Personal impact –Body Physiology,tonality,words
- Using influence, communication and body language
- Using NLP techniques
- Visual/Auditory/Kinesthetic Anchors
- The 14 steps for powerful and effective presentation
- Eyes/face/posture/gesture/voice/movement
- Handling nerves, energy & breathing techniques
- Energy exercises & mental re-training
- Use of metaphors and stories
-- Audience Management
- Handling question & answer sessions
Using NLP for Building Rapport
Duration: 1 day or 2 days
This workshop will explore Neuro-Linguistic Programming and
other personality based concepts with the aim of improving a
professional ‘persuaders’ impact. Delegates will learn how to
understand personal communication and behaviour styles and
activity and how to react accordingly.
Content includes:
- What is NLP & what it can be used for?
- How to apply the skills and techniques
- NLP’s power as a communication developer
- How we measure successful communication
- How to look for tangible results when communicating
- The essence of rapport
- Why do we build rapport easily with some and not with others?
- Communication channels - Visual, auditory and kinaesthetic types
- Eye accessing cues & mirroring and pacing people
- Understanding personal strategies
- The 5 personal decision making strategies
- Personality styles ~ Overview of the ‘Insights’ personality profile
- Challenging personalities and how to handle them
- Matching & mismatching
- Managing conflict
Effective Communication Skills
Duration: 2 Days
The main aim of this course will be to help each manager improve
their communication skills both individually and within their team.
Delegates will also explore in great detail and gain an
understanding of the benefits of communicating effectively and the
principles of effective communication. They will be able to state
the possible barriers for communication and ways of overcoming
them.
Content includes:
- Barriers to communication & why communication fails
- Selecting the correct method of communication
- Understanding different personalities
- Adapting your communication style ~ Questioning/listening skills
- Promoting a two way conversation ~ The power of language
- Non verbal forms of communication and behaviour
- Eye contact / body language
- Building rapport and why it breaks down
- Influencing & assertiveness & assertive vs. aggressive
- Influencing skills and body language
- Dealing with difficult situations / people & Managing conflict
- Handling manipulation ~ Hints and tips on the art of persuasion
Team Building & Motivation
Our Teams for Excellence programme leads the way in demonstrating the difference in building winning teams. Successful teams don’t just happen, they need to work for their success by regularly reviews and flexing their behavior towards their own performance.
Overview : Teams for Excellence is about recognizing the strengths of different individuals within a group and then bringing that diversity together as a whole. When teams work effectively morale is high, absenteeism is low, and people are inspired to be creative in their thinking. Such a team becomes a model of excellence for the whole organization to mirror.
Content Includes:
- Strategies for building a successful team - How to build on the strengths different individuals bring to the party
- The language of influence and how to adapt your language for different team members - To build team rapport quickly
- To develop common language - To motivate team members to be their very best. - To develop robust feedback loop for team members
- To manage their state. - To create the right working environment and company culture. - To approach issues from multiple points of view.
- To develop coping mechanisms to deal with complex leadership situations. - To understand emerging models of leadership.
- The intuitive qualities of great leaders can be learnt. - To develop Complex Problem Solving Abilities
- To Develop robust, lasting and practical stress management skills to beat stress forever.
- How to set compelling and consistently achievable team goals - and achieve them - To enhance your business, team and personal success
- To improve results by challenging what limits their performance - To gather specific, high quality information from people and use it to achieve outcomes.
- To develop your creativity and flexibility - To be clear about what matters to them.
